FAQ | Guardian Protection

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General

How do I stop my system from beeping? Can I order a yard sign or window stickers? What happens to my security system if the power goes out? How do I test my alarm system? How much does a service visit cost? View All

My Account

How do I update my emergency contacts? How do I get a copy of my Certificate of Monitoring? Why should I register my Guardian account? I forgot my Guardian account login. What should I do? How do I log into MyGuardianHome.com? View All

Equipment

Do home security cameras require WiFi? Do I need a working wired doorbell to get a video doorbell? My camera isn’t recording. How do I fix it? Why isn’t my Skybell video doorbell recording motion? How do I reconnect my Video Doorbell Pro? View All

Billing

How do I set up automatic payments (AutoPay)? When is my bill due? How do I make a payment online? My bill is not what I expected it to be, why? Can you send me a copy of my statement? View All

Apps & Mobile

How do I arm and disarm my system using the Guardian app? How do I set up two-factor authentication (2FA) on the Guardian app?  How do I reset my password for the Guardian app? What can I do on MyGuardianHome.com and the Guardian app?  I forgot my login to the Guardian app. What should I do? View All

Business

Can I track when my employees are arming and disarming my security system? How do I order Guardian Protection window decals for my business? Why is my business security motion sensor sending false alarms? How can I place a disregard on my fire system? How can I test my burglary alarm system? View All

Home Automation

How do I set up automation rules for my garage door?  How do I set up automation rules for my light? How do I set up a smart thermostat schedule? How do I set up a light schedule? How do I create a smart lock automation rule? View All

My System

How do I test my alarm system? Can I stop the police, fire, or EMS from responding to my location? What is a duress code? How do I set up arming reminders? How can I upgrade my security system? View All

Troubleshooting

Why can’t I arm or disarm my system from the app or website? Can you mail me a new battery? There is severe weather in my area. How can I clear the weather alert and stop my system from beeping? How do I reconnect my Video Doorbell Pro? Help! I can’t turn off my alarm. View All

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